Terms & Conditions
Welcome to Def Sole Sneaks!
By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before placing an order or using our services. If you do not agree with these terms, you should not use our website.
1. General Information
Def Sole Sneaks is an online store specializing in sneakers. These Terms & Conditions govern all transactions and interactions on our website. We reserve the right to update or change these terms at any time without prior notice. It is your responsibility to review these terms periodically.
2. Ordering Process
- Orders are processed in the order they are received.
- All products are subject to availability.
- We reserve the right to refuse or cancel orders if we suspect fraud, unauthorized transactions, or any breach of these Terms & Conditions.
3. Pricing and Payments
- All prices are listed in USD and are subject to change without prior notice.
- Payments must be made at the time of purchase using the payment methods available on our website.
- Taxes and shipping costs (if applicable) will be calculated at checkout.
4. Shipping
- We ship products to the address provided at checkout. Ensure all shipping details are accurate.
- Estimated delivery times are provided during checkout but are not guaranteed.
- Def Sole Sneaks is not responsible for delays caused by shipping carriers or unforeseen circumstances.
5. Return and Refund Policy
We take pride in the quality of our products. If you receive a defective item, please notify us within 30 days of receiving your order to initiate a return. Our return policy is as follows:
- Eligibility for Returns: Returns are only accepted for defective products. Items must be unused, in their original condition, and accompanied by proof of purchase.
- Return Process: Contact our customer service team at: contact@defsole.com to receive a prepaid return label.
- Refunds: Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method. Please allow 5-10 business days for processing.
6. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Def Sole Sneaks or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
7. Limitation of Liability
Def Sole Sneaks is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question.
8. User Conduct
You agree to use our website for lawful purposes only and not to engage in any activity that could harm or disrupt the website or its users.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of California within the continental united States of America. Any disputes will be subject to the exclusive jurisdiction of the courts in California.
10. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
- Email: contact@defsole.com
Thank you for choosing Def Sole Sneaks. We value your business and strive to provide the best service possible!